Hi-Tech Infrastructure

At FEIL we completely understand your concerns about communication, data protection, and security while outsourcing. We have invested in state of the art technology to ensure that there is always a seamless flow of communication and our stringent security measures ensure that any information given to us is completely secure.

 

Infrastructure

Operating out of a brand-new, state-of-the-art, 45,000 square-feet facility in the heart of Goa’s technology Park.

Security
State-of-the-art security systems (system security as well as physical security) designed to provide rock solid data protection, and ensure confidentiality

Uninterrupted and back up power supply
Full three tier power back-up including 150% backup power generation with sufficient diesel storage to run continuously for seven days

Safety
Full compliance with local and international occupational safety, fire safety, and disaster recovery standards (all EHS and OSHA requirements)


Technology

The Technology of FEIL is designed and built for high efficiency, flexibility, responsiveness and redundancy. The state-of-the-art infrastructure complements FEIL’s industry standard IT processes and highly skilled and motivated IT workforce. This is in line with the company’s mission of providing “excellent quality and seamless service.”

Voice & Data Platform
Telecommunication infrastructure for both voice and data connectivity with eight redundancies in the local loop and dual redundancy in our international circuits

  • Scalable and manageable distributed environment

  • Single Redundant Network – Data & Voice

  • Multiple channels over same infrastructure

  • Intelligent multisided call treatment and routing

  • Location Independence


Business Intelligence Infrastructure
Cutting-edge Business Intelligence infrastructure provides precise, actionable information, leading to increased control and continuous improvement

  • Unified view of Business and Processes

  • Provide insights based on business rules – slice, dice and amalgamate data

  • Integrating Balance Score Card for performance management

  • Communicate this through various channels


Customer Experience

  • 100% Voice & Data capture

  • Ability to mine and tag business intelligence

  • Access to captured data anytime anywhere

  • Monitor and evaluate based on business rules

  • Trends & Exception analysis capability


Case & Knowledge Management

  • Rules based workflow

  • Proactive alerts based on thresholds

  • Multi-channel escalation capability

  • Real Time dashboards

  • Integrated problem tracking with knowledge items

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