About us

FEIL is at the cutting edge of Business Process Outsourcing in India. It offers a range of services encompassing airline and hotel reservations, customer database management, data entry, data inputting for hotels and airlines worldwide, creative web designing and marketing support, back office processing of holiday bookings and internet bookings. The company also provides world class call centre facilities with an ability to service clients from across the globe.

A professionally managed company headquartered in Goa, FEIL has a strong customer base primarily in Europe. Our collaborators work in different functions – ranging from high volume to high value process-related activities and hence the company is ideally placed to deliver customer value.

A flat matrix organization, FEIL boasts of a unique management style; it believes in an open-door policy and open communication. Every collaborator has inherited the company’s value-driven practices of consistent service delivery, customer satisfaction, functional backups, process streamlining, cost optimization and continuous learning.

In the spirit of its motto, it is looking ‘beyond the Horizon’ to providing cutting edge BPO services to a broad spectrum of industries across the globe.

Our Vision
To be on the cutting edge of global Business Process Outsourcing and to reach the zenith of superior customer satisfaction

Our Mission

  • To be a global leader, dedicated to growth, driven by excellent quality and seamless service.

  • To strive for highest quality and continuous improvement in our services for all our customers, external and internal, maintaining high standards of integrity in all our relationships.

  • To create a performance driven culture and work environment conducive to the development and growth of our employees.